Terms & Policies

Read our operational terms, privacy guidelines, and user policies

Privacy for Policy

Effective Date: 01/07/2024

Thank you for choosing My S-Mart APP This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our software application and services. We are committed to protecting your privacy and handling your personal information with care. Please take the time to read and understand this policy.

Information We Collect
1. Personal Information: When you register and use our application, we collect personal information that may include:
  - Contact Information: Name, email address, phone number, and address.
  - Payment Details: Credit card information, billing address, and other payment-related information necessary for processing transactions.
2. Business and Operational Information:We collect information related to managing rental businesses, which includes:
  - Operational Data: Room seat management, registration and admission details, booking information, expenses, sales data, and business performance metrics.
  - Utility Management: Electricity billing information, kitchen stock management, and other facility management data.
  - Communication and Support: Handling of complaints, notices, and customer support interactions.
  - Administrative Functions: Employee attendance, salary management, offer creation, online business platform activities, and food menu management.
  - Additional Data: Other operational information essential for providing our services effectively.
3. Tenant Information:Through our tenant application, we collect information to facilitate tenant needs, including:
  - Rental Details: Rent payment history, lease agreements, and rental preferences.
  - Service Information: Food menu preferences, admission details, and communication preferences.
  - Support Interactions: Handling of complaints, notices, and service-related inquiries.
4. Subscription Information:We collect information necessary for subscription services, including:
  - Subscription Type: Different subscription tiers (e.g., Gold, Silver, Basic) with varying features and benefits.
  - Subscription Duration: Options for subscription lengths (e.g., 6 months, 1 year, 3 years) and any applicable trial periods.
  - Payment Preferences: Customer preferences for payment methods and billing cycles.
How We Use Your Information
1. We use the information we collect for the following purposes:
  - Service Provision: To deliver and manage our software application and services, including user authentication, service personalization, and maintenance of user accounts.
  - Customer Support: To respond to inquiries, provide assistance, and troubleshoot technical issues.
  - Improvement of Services: To analyze usage patterns, conduct research and development, and enhance the functionality and performance of our software application.
  - Communication: To communicate with you about account updates, service notifications, and promotional offers that may be of interest to you.
  - Legal Compliance: To comply with applicable legal obligations, such as tax reporting requirements and regulatory obligations.
Data Security

We prioritize the security of your personal information and employ a range of technical and organizational measures to safeguard it from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of sensitive data, restricted access controls, and regular security assessments.

Sharing of Information

We may share your information with third-party service providers and partners who assist us in delivering our services or conducting business operations on our behalf. These parties are contractually obligated to use your information solely for the purposes of providing the contracted services and are required to maintain confidentiality.

Additionally, we may disclose your information:

To comply with legal obligations or respond to lawful requests from government authorities.
To protect our rights, property, or safety, and that of our users or others in the event of potential fraud, security threats, or violations of our Terms of Service.

Your Choices

You have several choices regarding your personal information:

Access and Correction:You can access and update your personal information through your account settings or by contacting our customer support team.
Data Deletion: You can request deletion of your personal information, subject to certain legal obligations that may require us to retain certain data for a specified period.
Communication Preferences: You can choose to opt-in or opt-out of receiving promotional communications from us via email or other means.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer need your information, we securely delete or anonymize it to prevent unauthorized access.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other means. Your continued use of our services after such changes constitute your acceptance of the revised Privacy Policy

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our practices regarding your personal information, please contact us at contact@shivomgroup.com or visit www.shivomgroup.com

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the software application ("Application") provided by SHIVOM TECHNOLOGIES PVT LTD, including its website and related services. By accessing or using our Application, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, please do not use our Application.

Use of the Application
1. Access and License: : Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable license to use the Application for managing rental businesses, including but not limited to hostels, PG accommodations, co-living spaces, flats, studio rooms, and student housing ("Businesses"). The Application may be accessed through desktop and mobile devices with team login functionality, offering different roles such as Admin, Manager, Warden, and Kitchen Master.
2. Subscription Plans: The Application offers subscription-based plans (Gold, Silver, Basic) with varying durations (6 months, 1 year, 3 years) and free trial periods (15 days to 1 month) for new subscriptions. Each plan provides access to features tailored to Business management, detailed in our Payment & Refund Policy.
3. User Responsibilities: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to use the Application in compliance with all applicable laws and regulations.
Payment and Refund Policy
1. Accepted Payment Methods: We accept payments through a secure payment gateway, including credit cards, debit cards, bank transfers, and other electronic payment methods. Payment details are processed securely and are not stored on our servers.
2. Subscription Fees: Subscription fees are charged according to the selected plan and duration. Fees are non-refundable except as specified in our Refund Policy.
3. Refund Policy: We do not provide refunds for paid subscriptions after the trial period ends or for subscription renewals. Refunds are only issued in cases of overpayment due to plan upgrades or downgrades, as outlined in our Payment & Refund Policy.
4. Auto-Renewal: Subscriptions are automatically renewed at the end of each billing cycle unless canceled by you. You can manage your subscription settings through your account.
5. Currency and Taxes: All fees are stated in [Currency]. You are responsible for any applicable taxes imposed on your use of the Application.
Privacy Policy
1. Data Handling: We handle personal data in accordance with our Privacy Policy. By using our Application, you consent to the collection, use, and disclosure of your information as described therein.
2. Security: We employ industry-standard measures to protect the security and confidentiality of your information. However, no method of transmission over the internet or electronic storage is entirely secure; therefore, we cannot guarantee absolute security.
Cancellation and Termination
1. Cancellation: You may cancel your subscription at any time through your account settings or by contacting our customer support team. Upon cancellation, your access to subscription features will continue until the end of the current billing period.
2. Termination: We reserve the right to suspend or terminate your access to the Application at our discretion if you violate these Terms or engage in conduct that we determine, in our sole discretion, to be inappropriate or harmful.
3. Effects of Termination: Upon termination, your right to access and use the Application will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Updates and Modifications
1. Changes to Terms:: We may update these Terms from time to time to reflect changes in our Application or legal requirements. We will notify you of any material changes by posting the updated Terms on our website or notifying you through the Application. Your continued use of the Application after such changes constitutes acceptance of the updated Terms.
2. Notification: It is your responsibility to review these Terms periodically for any updates or changes. We may also notify you of changes through email or other means.
Limitation of Liability
1. Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APPLICATION IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
2. Limitation of Liability: IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE APPLICATION, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY.
Governing Law and Dispute Resolution
1. Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of India Jurisdiction, without regard to its conflict of law principles.
2. Dispute Resolution: Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in Bhopal, Madhya Pradesh in accordance with the rules of [Arbitration Organization].
Indemnification:
1. Indemnity: You agree to indemnify and hold harmless SHIVOM TECHNOLOGIES PVT LTD, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with your use of the Application or violation of these Terms.
Contact Us:
1. Support: : If you have any questions about these Terms or our Application, please contact us at contact@shivomgroup.com or visit www.shivomgroup.com.
Severability:
1. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement:
1. Entire Agreement: These Terms constitute the entire agreement between you and SHIVOM TECHNOLOGIES PVT LTD regarding your use of the Application, superseding any prior agreements or understandings, whether oral or written.

Terms of Use

These Terms of Use ("Terms") govern your access to and use of the software application ("Application") provided by SHIVOM TECHNOLOGIES PVT LTD, including its website and related services. By accessing or using our Application, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, please do not use our Application

Acceptance of Terms
1. Agreement: : By using our Application, you agree to these Terms and any updates or modifications that may be made from time to time. If you do not agree with any part of these Terms, you may not use our Application.
2. Eligibility: You must be at least 16 years old to use our Application. By using our Application, you represent and warrant that you are at least 16 years old.
Use of the Application
1. License: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Application for your personal or internal business purposes. This license does not allow you to copy, modify, distribute, sell, or lease any part of the Application.
2. User Accounts: You may need to create an account to use certain features of the Application. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information when creating an account and to update your information as necessary to keep it accurate. You must notify us immediately of any unauthorized use of your account or any other breach of security.
3. Prohibited Activities: You agree not to engage in any of the following prohibited activities:
  - Using the Application in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Application, or that could damage, disable, overburden, or impair the functioning of the Application.
  - Using the Application in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Application, or that could damage, disable, overburden, or impair the functioning of the Application.
  - Attempting to circumvent or modify any security mechanisms used by the Application or otherwise attempting to gain unauthorized access to any portion or feature of the Application or any systems or networks connected to the Application.
  - Reverse engineering, decompiling, disassembling, or otherwise attempting to discover the source code or underlying algorithms of the Application.
User Content
1. Ownership: You retain ownership of any content, including but not limited to text, images, videos, and other materials, that you upload, submit, store, or display on or through the Application ("User Content").
2. License to User Content: By uploading, submitting, storing, or displaying User Content on or through the Application, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such User Content in any and all media or distribution methods (now known or later developed).
3. Responsibility for User Content: You are solely responsible for your User Content and the consequences of posting or publishing it. By posting or publishing User Content, you represent and warrant that you have the right to grant the license granted above and that your User Content does not violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any person or entity.
Intellectual Property
1. Ownership: The Application and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by SHIVOM TECHNOLOGIES PVT LTD, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws
2. Trademarks: SHIVOM TECHNOLOGIES PVT LTD and its logo are trademarks or registered trademarks of SHIVOM TECHNOLOGIES PVT LTD. You must not use such marks without the prior written permission of SHIVOM TECHNOLOGIES PVT LTD.
Privacy
1. Data Handling: We handle personal data in accordance with our Privacy Policy. By using our Application, you consent to the collection, use, and disclosure of your information as described therein.
Termination
1. Termination: We may terminate or suspend your access to all or part of the Application immediately, without prior notice or liability, if you breach any provision of these Terms or for any other reason. Upon termination, your right to use the Application will immediately cease.
2. Limitation of Liability: IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE APPLICATION, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY.
Limitation of Liability
1. Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APPLICATION IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
2. Limitation of Liability: IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE APPLICATION, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY.
Governing Law and Dispute Resolution:
1. Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of India Jurisdiction], without regard to its conflict of law principles.
2. Dispute Resolution: : Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in Bhopal, Madhya Pradesh, in accordance with the rules of [Arbitration Organization].
Changes to Terms
1. Changes: : : We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 7 working days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Severability:
1. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement:
1. Entire Agreement: These Terms constitute the entire agreement between you and SHIVOM TECHNOLOGIES PVT LTD regarding your use of the Application, superseding any prior agreements or understandings, whether oral or written.

Payment And Refund Policy

Accepted Payment Methods

We utilize a secure payment gateway that supports various payment modes for your convenience. Our accepted payment methods include:

Credit cards (Visa, MasterCard, American Express)
Debit Cards
Bank transfers
Other electronic payment methods facilitated through our payment processor.

Subscription Plans & Duration

We offer flexible subscription plans designed to cater to different business needs:

Basics Plan
- Features: Includes essential tools such as room and seats management, digital expense records, billing for rent collection, registration system for tenants, property management, business analytics monitoring, and customer support.
- Duration Options: Choose from 6 months, 1 year, or 3 years.
- Free Trial: Enjoy a free trial period of 15 days.
Silver Plan
- Features: Includes all features of the Basics plan, plus advanced tools like report sharing, tenant communication app, multi-business management, lead manager, employee records management, registration, expenses & sales management, offer creation, secure cloud backup, and enhanced customer support.
- Duration Options: Choose from 6 months, 1 year, or 3 years.
- Free Trial: Enjoy a free trial period of 15 to 1 month.
Gold Plan
- Features: Includes all features of the Silver plan, with additional features such as tenant and employee verification, electricity billing management, food menu and stock management, social leads management, auto-billing, online business platform integration, multi-theme support, and WhatsApp updates.
- Duration Options: Choose from 6 months, 1 year, or 3 years.
- Free Trial: Enjoy a free trial period of 15 days.

Payment Security

We prioritize the security of your payments. Our payment gateway employs industry-standard encryption technology to ensure the confidentiality and integrity of your payment information. All transactions are processed securely, and we do not store any sensitive payment details on our servers.

Refund Policy

We aim to ensure your satisfaction with our services. Our refund policy is as follows:

Refunds: We do not provide refunds for paid subscriptions after the trial period ends or for subscription renewals. Refunds are only issued in cases where there has been an overpayment due to upgrading or downgrading your plan.
Overpayment: Any remaining balance from upgrading or downgrading your plan will be stored in your wallet and can be applied to future purchases.
Refund Requests: To request a refund for an overpayment, please contact our customer support team with details of the transaction and the reason for the refund request. Refunds will be processed upon verification of the overpayment.
Non-Refundable Items: Certain items or services may not be eligible for refunds. Please refer to our Terms of Service for specific details.
Refund Processing Times: Refund amounts, if applicable, will be credited to your wallet within 7 working days. The refunded amount can be used towards future purchases within our platform.
Cancellation Policy

We understand the need for flexibility in managing subscriptions. Here are the details of our cancellation policy:

Cancellation: You have the flexibility to cancel your subscription at any time through your account settings on our platform or by contacting our customer support team directly.
Immediate Access: Upon cancellation, you will retain access to the subscription features until the end of the current billing period. After this period, your access to the subscription features will be discontinued unless you choose to renew your subscription.
Prorated Refunds: We do not offer prorated refunds for unused portions of the subscription term after cancellation, except as required by applicable laws
Auto-Renewals: To prevent auto-renewal charges, ensure to cancel your subscription before the renewal date. Auto-renewal charges are non-refundable once processed.
Cancellation Confirmation: Once you initiate the cancellation process, you will receive a confirmation email or notification confirming the cancellation and the effective date of subscription termination.
Reactivation: You can reactivate your subscription at any time by subscribing again through our platform. Reactivation may require payment of the current subscription fee at the time of reactivation.
Contact Us

If you have any questions, concerns, or requests regarding this Payment & refund Policy, please contact us at contact@shivomgroup.com or visit www.shivomgroup.com .